Refund Policy

Last updated: July 22, 2026

We want you to be satisfied with ContractPeer. This policy explains our refund practices and your options.

1. Free Trial

Every new account includes a 14-day free trial with 3 contract analyses. No credit card is required to start a trial. Since no payment is collected during the trial, no refund is needed — simply let the trial expire or delete your account.

2. Monthly Subscriptions

ContractPeer is billed monthly in advance. Our refund policy for paid subscriptions is:

• First payment: If you are not satisfied within 14 days of your first payment, contact us for a full refund of your first month's payment.
• Subsequent payments: Monthly subscriptions are non-refundable after the first month. You can cancel at any time to prevent future charges, and you will retain access until the end of your current billing period.
• Cancellation: Cancel anytime from the Account page or via the Stripe customer portal. Cancellation takes effect at the end of your current billing period.

3. Automated Refund Processing

For your convenience, refund requests can be processed automatically when they meet our criteria:

• Per-transaction refund limit: $150 (based on 2x our blended average revenue per user of $94, hard-capped)
• Daily cumulative refund limit: $450 (3x the per-transaction limit)

Refunds within these limits may be processed automatically. Refunds exceeding these limits, or unusual refund patterns, require manual review and may be escalated for approval.

4. How to Request a Refund

To request a refund, you can:

• Email support@contractpeer.com with your account email and reason for the refund request
• Use the "Manage Billing" link in your dashboard to access the Stripe customer portal

Refund requests are typically processed within 2-3 business days. Approved refunds are returned to your original payment method.

5. Plan Changes

If you upgrade or downgrade your plan mid-cycle:

• Upgrades: The prorated difference is charged immediately. The new plan's features are available right away.
• Downgrades: The new plan takes effect at the next billing cycle. You retain the higher plan's features until then. No refund is issued for the current period.

6. Service Interruptions

If the Service experiences a significant outage (more than 24 hours of downtime in a billing period), contact us for a prorated credit toward your next billing cycle.

7. Chargebacks

We prefer to resolve issues directly. If you have a billing concern, please contact us at support@contractpeer.com before initiating a chargeback. We will work to resolve the issue promptly. Unwarranted chargebacks may result in account suspension.

8. Contact

For refund questions, contact us at support@contractpeer.com.

This Refund Policy was generated for ContractPeer and has not been reviewed by an attorney.